Cancellation Policy 

Easy self-management process:

• Sign in to manage your booking right up to the start time

• anyone can send me a message to cancel your session 

• I send an .ical file, email reminders, and you can txt me.  

I trust you to decide if you're ok to join our session. 

'No shows':
If I don't hear from you or you don't show up within 5 minutes of our start time, I'll txt and/or email you to check you're ok. I'll usually leave the call if you haven't arrived within 10 minutes, unless we've agreed otherwise.  

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Repeated short-notice cancellations or 'no shows':
We'll talk about it and make a better plan.   

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I'll only cancel a session if

• I am too unwell to deliver a quality service

• my internet access fails

• major flood/fire/quake/emergency in/near my home (Kapiti)
   

​In the unlikely event that I need to cancel a session, you'll be notified as soon as possible (by txt/email/message) and I'll offer alternatives as soon as I'm back online.