cancellation
one-on-one sessions
Please sign in to change or cancel your appointment. You can book 28 days in advance and cancel/reschedule right up to the start time.
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There's no cancellation fee for my free sessions. Do what works for you. ​​
group training workshops
​WorksafeReps Zoom workshops are designed for between 6 and 12/16 people, depending on whether there's an assessment component. My workshop cancellation fees encourage early communication. Please check the timeline below.
Cancellation fees for workplace-based 'private' Zoom workshops are negotiated per contract. Please check your course instructions.
In the unlikely event that I need to cancel a workshop, you'll be notified as soon as possible. I'll give a reason, and you won't be charged. If you were booked to attend initial HSR training you'll be offered an e-learning alternative.​
fees timeline (workshops)
more than 7 days before
FREE CANCELLATIONÂ
You can cancel your own booking anytime in this timeframe. Sign in with the same email address you used to book the course. Easy!
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If you need to change your booking email address, just send me a message.
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Remember to book into a new workshop.
6-2 days before workshop
30% CANCELLATION FEE MAY APPLY
Our workshops run best when we have at least 6 people, so I try to have enough people coming. I'll always do my best to fill your spot.
The more notice I have, the easier that will be. If you know someone who's available, ask them to book themselves in and tell me you referred them. ​
If we can't find someone to take your place, I might need to charge a 30% cancellation fee.
less than 48 hours before
DISCOUNTED WORKSHOP FEE
​If I get a message before our start time saying you can't come, I'll take 30% off your workshop fee.
Anyone can message me on your behalf. Let me know if you're coming late, because I close off workshops to new participants 15 minutes past our start time.
I'll be in touch after the workshop to check in and send your reduced invoice. Remember to book into another workshop soon.
initial HSR training
e-learning alternative
If you'd like to explore e-learning because my group workshops don't meet your specific learning needs, just send me a message.
The benefit of our group assessment process for US29315 reduces when there's fewer than 6 people. If I cancel our workshop, you'll be offered a self-paced e-learning alternative.
This gives you the option to complete your course by yourself through iQualify. You'd have the rest of that month to complete your course, with access to me for support (through email and/or Zoom).
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It's entirely up to you (and your manager) whether you take up this option. The course requires up to 20 hours of study time. If you are an HSR you are still entitled to do the course during paid work time, but you should discuss this with your manager.
Because e-learning doesn't suit everyone, you'll also be offered a place in an upcoming workshop. Both options cost the same.