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Cancellation Policy

Easy self-management process:

Sign in to manage your booking right up to the start time
anyone can send me a message to cancel your session
I send an .ical file, email reminders, and you can txt me.

I trust you to decide if you're ok to join our session.

No shows:
If I don't hear from you and you don't show up to your session within 15 minutes of our start time, I'll txt and/or email you to check you're ok. I might still send you an invoice.

Repeated short-notice cancellations:
I'll check in to see what's going on and how I can help. For training workshops, this might include requiring pre-payment for future training workshop bookings (see below).

Need to cancel or change your Training Workshop booking?

1: Sign in to cancel your booking, or send me a message.

You can manage your own booking right up to the start time. Anyone can send me a message to cancel on your behalf.

2: Book yourself into a different workshop

Choose a new workshop that suits you better.

3: Frequent short-notice cancellation?

If you repeatedly cancel at short notice, I'll check in with you to see how I can help support attendance. I reserve the right require non-refundable pre-payment for your next training workshop booking.

4: Printed workshop course resource orders are billed separately

Cancelling your workshop does not cancel or refund your printed course resources order.

Need to cancel or change any other service?

You can manage your own booking right up to the start time. Choose a new time/date that suits you better, or just cancel altogether. It's ok.

Anyone can send me a message to cancel on your behalf.

If you repeatedly cancel at short notice, I'll check in with you to see how I can help support attendance.

Have I cancelled your booking?

It's rare, but it could happen.

I'll only cancel a session if

I am too unwell to deliver a quality service
my internet access fails
major flood/fire/quake/emergency at my home or in my region (Kapiti)

In the unlikely event that I need to cancel a session, you'll be notified as soon as possible (by txt and/or email) and I'll offer alternatives as soon as I'm back online.

Minimum numbers for training workshops?

The benefit of our group assessment process for US29315 reduces when there's fewer than 4 people. I'll decide whether to proceed with the group workshop based on your stated learning needs. If I absolutely need to cancel the workshop, you'll be offered a choice to either book a spot on the next scheduled workshop or explore a solo self-paced e-learning alternative.

E-learning alternatives

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If your specific learning or accessibility needs can't be met in a workshop and you'd like to explore the solo e-learning option, please send me a message. I'm happy to help.

solo self-paced e-learning

This (mainly) text-based format is run through the iQualify e-learning platform which you can access through almost any browser. You'd have just under a month to complete your course, with access to me for support (through in-course email and/or Zoom).

initial Health and Safety Representative Training

The online course requires around 20 hours of study time, which is the notional amount set by NZQA for this unit standard (29315)
HSRs are entitled to do the course during paid work time (up to 2 days) if they haven't already gained US29315
Please discuss scheduling/workload management with your manager so you have time to do the course during your month.
I'm happy to talk it through before you decide.