frequently asked questions

Make a test call (https://zoom.us/test)from the computer or device you'll be using for the session (don't worry, you won't call a real person). It'll test your internet connection as well, so try to make the call from the physical space you'll be in during our session. If you're having problems with a work device or work account please ask your IT team for help. Your work device/account may have security settings that prevents you downloading Zoom or even joining a call. You can join from a desktop browser (e.g., chrome, firefox, edge) but your connection/accessibility is better through the app. (If you're on Windows, the 64bit version is fine. If you're on Apple, be aware that there's an extra security step before you can screen-share.) On Mobile? You'll need to download the (free) Zoom app. Click here to download and install Zoom.(https://zoom.us/download) A free account is fine, just make sure your Zoom name is clear enough for me to know who's joining the call.

If Zoom won't work for you, you can send me your own calendar invite to your preferred platform once you've booked your session. Send me a message (https://www.worksense.nz/about/message)to make sure I know why you're doing it and so I can look out for your invite :) Your booking will probably still have a Zoom link, but I'll meet you at your cyberplace instead.

employee advocacy You're responsible for paying your own invoice. I send invoices at the end of every week, with a brief timesheet outlining what it covers. Please check my advocacy page for more information about how this works. If you have any concerns or worries, please talk with me about it. training courses and guidance sessions If you want your employer to pay your invoice (and your time) please get their approval before booking. If you use Purchase Orders, there's space to add your purchase order number when you book. If you're booking for someone else, you'll get a copy of the invoice. • for training courses, I send invoices before the course starts. • for guidance sessions, I send invoices after our session. Most people forward their invoices through to their manager or finance team for payment if they have prior approval for that. You'll get an automated reminder for unpaid invoices so you can follow up. It can take me a couple of days to reconcile payments. If you're feeling rich enough, you're welcome to pay upfront and seek reimbursement after. If you're self-employed or not in paid work at the moment, you'll need to pay your own invoice. Please reach out if you need more time to pay.

I usually send invoices after our sessions. Have you checked your spam/junk folders? Please send me a message.(www.worksense.nz/about/message) If you're using a work email address with tight security settings, please include your personal email address. I'll re-send your invoice to both addresses. Thanks for following up :)

The short answer is: because I don't need to, yet. Unless my projected income reaches $60,000 per year I don't have to gather our 15% goods and services tax (GST). I'm well short of that cap. While I'd be delighted to get to a point where I'm charging GST, my intention is to live simply and make a living wage.(https://www.livingwage.org.nz/)

No problem. Just send me a message (www.worksense.nz/about/message)with the details. I'll send you an email you can forward through to your employer.

Please check your junk mail folder. Add the domain "site-members.com" ("site-members.com")to your safe senders list. Here's some tips on how to do that.(https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46) If you're on a work computer these settings might not be available to you. Maybe we should switch your booking to a personal email address? Send me a message (https://www.worksense.nz/home/allservices/message)with both email addresses and ask me to change your bookings/login email address.